Returns & Exchanges

At Neofollics Hair Technology, we stand behind the science of our products and want you to be fully satisfied with your hair growth journey. If you are not completely happy with your purchase, you can return your items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Securely pack the products in their original packaging, ensuring that all bottles are tightly sealed and protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided shipping label to your package and drop it off at your nearest authorized carrier location; please retain your tracking receipt.

• 4.
  Receive Your Refund

  Once our laboratory team inspects the returned items, we will process your refund to your original payment method within 5 to 7 business days.